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CASE STUDY – E-COMMERCE

Client Overview

The client is a large rental equipment company and has a comprehensive hub deployment network of over 50 branches offering a wide range of Access Equipment products including personal lifts, scissors and booms, portable buildings, Toilet blocks, office complexes, Fork lifts, material handlers , generators, compressors and air tools, lighting towers, pumps and pumping equipment’s, Compaction equipment, earth moving equipment, Water Trucks, Traffic Management and Tool Stores.

The Challenge

Multiple disparate processes and systems leading to high operational costs. Lack of a compelling e-commerce portal that could drive online sales. Missing features for end to end visibility of Rent, Invoices and Account Balance data into one Dashboard with Top level group filters. Design and engineer a delightful, user experience led, customer centric self-service portal that integrates with several existing systems.

Our Solution

Xpansion followed a phased methodology covering initial assessment of current application setup, defining near and long term business needs, followed by development activities to consolidate and enhance portal features and add self-service and dashboard features. Portal development was followed by comprehensive QA aimed at stabilizing it to improve usability and adoption. The entire project was delivered using an agile approach with planned demo and review sessions with the client team to reduce cycle time and deliver without any rework or delays.

Benefit

The solution allowed the client

  • Better quality leading to improved availability of the portal and lesser outages
  • Consolidated and implement features in the system that reduced redundant channels and improved online order booking.
  • Enhanced performance leading to improved customer experience
  • Reduced cost and improved revenue.