servivenow

ServiceNow

To enable new service introductions and enhance efficiency while meeting strict process and compliance needs, leading global organisations are turning to ServiceNow for implementation of ServiceNow, the cloud based ITSM platform. XT service management and process transformation expertise plus its cost effective delivery model allow its clients to develop new internal and customer-facing services and features more quickly to meet compliance requirements delivering great experiences at work.

With the Now Platform, Enterprises can deliver effortlessly across teams, functions and systems. XT’s bouquet of SNOW services are aimed at accelerating the digital transformation for clients. Now Platform delivers services at scale, simplifies customer service and fortifies business operations—creating a clear path toward digital transformation.

ServiceNow Services Overview

Companies around the world use ServiceNow to automate workflow in IT, for Employees and for Customers. As a result, organizations enjoy more efficient processes to address issues and help align common goals across the enterprise. As your business continues to grow, you will need support for all of your service management needs. Incident, Problem and Change management are only the beginning of real business value, including:

  • IT Service Management
  • IT Operations Management
  • IT Business Management
  • IT Asset Management
  • Procurement & Purchasing
  • Governance, Risk & Compliance
  • HR Service Delivery
  • Customer Service Management

As your ServiceNow Partner, XT can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, XT can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.

XT brings unmatched talent, experience and global scale to help clients achieve transformative innovation and business value with ServiceNow.

IT workflows
We help our clients transform their IT experience with IT Service Management, IT Business Management and more.

Employee experience transformation
We support the creation of a "system of experience" for our clients employees that unlocks enterprise-wide productivity.

Customer service transformation We work with our clients to re-imagine customer engagement with proactive service from issue to resolution.

Security operations
Our experience in security transformation and GRC platform migration helps clients respond faster to incidents, vulnerabilities and enterprise risk.

Platform application development Our team of experts helps clients expand the value of ServiceNow, building enterprise workflows and integrations to meet unique business needs.

  • Service Catalog Implementation and defining the ServiceNow architecture
  • Roadmap for Custom application Development
  • Gap Analysis and Release Management
  • Estimation and Planning Technology Review
  • Rollout and Adoption Strategy
  • Application Strategy
  • User Training and Adoption

Implementation
XT team engages with clients during the implementation process. To enable this we work with our client’s IT teams and help them leverage key components of the ServiceNow platform.

Asset Management
We help clients build CMDB for hardware and software asset management for a real time view of all the assets to maximize resource efficiency. This helps in managing, and maintaining the configuration items.

Enhancements
XT helps clients maximise ROI by leveraging additional features and functionalities of the platform. We assist our clients enhance their ServiceNow implementations.

Integration
We work with client IT teams or 3rd party vendors for integrations, connectivity, mapping and web services integration. Our team has delivered custom code and point to point integrations.

Our IT Management Services include:

  • Server & System Management
  • Virtualization & Cloud in
  • Backup & Storage Management
  • Network Management
  • Messaging & IP Telephony
  • Enterprise Security Management
  • Middleware Application Management.
  • Business Application Management
  • Database Management
  • Tools and Automation
  • Software Platform Management Services
  • Monitoring and Operation Mgmt.
  • Enterprise Mobility to manage smartphones, tablets and laptops support systems, and implements enterprise-wide security policies
  • Customer Service Management
  • Deskside Support
  • Asset Management
  • Managed Services
  • Performance optimization services
  • Cloud RIMS
  • Cloud DR Services

Our Services

Web Design and Development

Xpansion is a professional web design company with the capability to meet all your requirements from simple online brochure sites to full-fledged database driven e-commerce enabled retail

Application Development

custom Web Applications help clients achieve a solution that is exactly tailor made to the way their business operates avoiding the complexities of customising a generic solution

Digital Marketing

Every Digital marketing Campaign has different Challenges. We provide Business Oriented, distinctive and reliable services that enhance the online business presence and fulfill greater sales demand for our clients

ServiceNow

To enable new service introductions and enhance efficiency while meeting strict process and compliance needs, leading global organisations are turning to ServiceNow for implementation of ServiceNow