Key takeaways

• Treat urgency as a warning sign before approving unusual requests.
• Verify payment or access requests through a trusted phone number or channel.
• Use two-person approval for larger payments and supplier changes.
• Protect email, CRM, accounting software and cloud storage with MFA and access controls.

Video transcript

AI voice scams are becoming harder to spot. A caller can sound like a manager, supplier, family member or someone your team already trusts.

Before approving payments, supplier changes, access requests or sensitive information, pause the process and verify through a trusted channel.

Do not rely only on the voice, urgency or caller ID. Use existing contact details, require two-person approval for higher-risk requests, and check supplier details against your records.

Strong MFA, access control and staff awareness help reduce the risk of invoice fraud and social engineering.

Xpansion Technologies helps Australian businesses use technology, cybersecurity, automation and AI in a safer and more practical way.

Supporting article and services

Read the supporting article on AI voice scams and invoice fraud